Frequently Asked Questions (FAQ) - Omera Petroleum Ltd. eCommerce Portal

General Information

1. What is shop.omeralpg.com?
shop.omeralpg.com is the official eCommerce portal of Omera Petroleum Ltd., where subscribers can conveniently purchase LPG cylinders and other related products online.

2. Who can use the online sales portal?
The portal is designed for both new and existing customers. If you are an existing subscriber of Omera LPG, you can log in using your credentials. New customers can register and subscribe through the platform.

3. How do I register on the portal?
To register, click on the "Sign Up" button on the homepage, fill in the required details, and create an account. Once registered, you can start purchasing products online.

4. What are the benefits of subscribing through the portal?
Subscribers can enjoy exclusive offers, faster delivery, easy reordering of products, and access to their order history for quick reference.

Ordering & Payment

5. How do I place an order?
To place an order, log in to your account, browse the available products, add your selected items to the cart, and proceed to checkout. You will receive an order confirmation via email once the purchase is complete.

6. What payment methods are accepted?
We accept a variety of payment methods, including credit/debit cards, mobile banking, and online payment gateways. All transactions are secured to ensure your financial information is safe.

7. Can I schedule my delivery?
Yes, during the checkout process, you can select a preferred delivery date and time slot that suits your schedule.

8. Is there a minimum order value?
Yes, a minimum order value may apply depending on your location and the type of products purchased. Details will be provided at the time of checkout.

Delivery & Returns

9. How long does delivery take?
Delivery typically takes 24 to 48 hours from the time of order confirmation, depending on your location. During peak times, delivery may take slightly longer, but we strive to fulfill orders as quickly as possible.

10. How can I track my order?
You can track your order status through your account dashboard under "Order History." Additionally, you will receive updates via email and SMS as your order progresses.

11. What is the return policy?
If you receive a damaged or incorrect product, you can request a return or exchange within 7 days of delivery. Please contact our customer support team for assistance.

12. Is there a delivery charge?
Delivery charges may vary based on your location and order size. Details will be provided during the checkout process.

Account & Support

13. How can I update my account information?
You can update your personal information, delivery address, and payment details through the "My Account" section after logging in.

14. What should I do if I forget my password?
If you forget your password, click on the "Forgot Password" link on the login page, and follow the instructions to reset it.

15. How can I contact customer support?
You can reach our customer support team through the "Contact Us" page on the portal, or via the provided hotline number and email address. Our support team is available to assist you with any queries or issues.

16. Can I cancel my subscription?
Yes, you can cancel your subscription at any time through your account settings. However, please note that any active orders will still be processed.