Return & Refund Policy

​Return Policy:

• • • • Due to the nature of LPG gas and safety concerns, returns may be limited or not accepted for opening of the safety seal from the cylinder valve.
      • Returns may be accepted in cases of damaged or defective cylinders upon delivery. Customers should notify the e-commerce customer cared 16797 immediately upon receipt of the damaged or defective cylinder.
      • Any return of LPG gas cylinders must comply with relevant safety regulations and guidelines. The customer may need to provide photographic evidence of damage or defects.
      • Returns must be initiated within a specified time frame from the delivery date, typically within 24 hours.  

​ ​Refund Policy:

• • • • Refunds will be issued for returned cylinders that are confirmed to be damaged or defective.
      • Refunds may be processed through the original payment method used for the purchase.
      • In cases where a replacement cylinder is not available, a refund will be provided.
      • Refunds exclude of delivery charges or fees associated with the purchase.
      • Refunds will be done within 7-10 working days from the refund claim accepted.
        

​ ​Cancellation Policy:

• • • • Orders for LPG gas cylinders may be cancelled within 10 minutes before the scheduled delivery date.
      • Cancellation requests should be submitted through the e-commerce portal's designated channels or direct call to 16797.
      • Any cancellation fees or penalties, if applicable, should be clearly communicated to the customer.

​ ​Safety and Compliance:

• • • • The e-commerce portal should adhere to all safety regulations and guidelines regarding the handling, transportation, and sale of LPG gas cylinders.
      • Customers should be educated about safety procedures and precautions when handling LPG gas cylinders.
      • Compliance with local laws and regulations regarding the sale and delivery of LPG gas should be ensured.

​ ​Customer Support:

• • • • Customer support is readily available by calling 16797 to address any inquiries, concerns, or issues related to LPG gas purchases.
      • Contact information for customer support should be clearly provided on the e-commerce portal's website or app.